Privacy Policy

Serene Suite Ladies Beauty Center ("Serene Suite", "we", "our" or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, how it is protected, and when it may be shared.

Information We Collect

We may collect information that you voluntarily provide when you contact us, request an appointment, message us through WhatsApp, call us, email us, submit an enquiry, or interact with our website or advertising. This may include your name, phone number, email address, appointment preferences, selected services, message content and booking-related details.

Our website may also collect basic technical and usage information, such as browser type, device information, pages visited, referral source, approximate location, and analytics or advertising interaction data through tools such as Google Analytics, Google Ads, Google Search Console or similar services.

How We Use Information

We use information to respond to enquiries, manage bookings, provide beauty services, improve our website, understand marketing performance, measure advertising effectiveness, prevent misuse, comply with legal requirements, and operate internal reporting and business intelligence systems.

How Information Is Protected

We use reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse or disclosure. Access is limited to people and service providers who need the information for legitimate business purposes.

Sharing With Third Parties

We do not sell personal information. We may share limited information with service providers that help us operate our business, including booking, communication, hosting, analytics, advertising, payment, website, cloud infrastructure and customer support providers. These providers are expected to use information only for the services they provide to us.

We may also share information when required by law, regulation, legal process, security investigation, or to protect the rights, safety and property of Serene Suite, our clients or others.

Google and Advertising Data

We may use Google services to measure website traffic, advertising performance, search visibility and campaign effectiveness. Information from these services is used for internal reporting, optimisation and business intelligence for Serene Suite Beauty Center.

Data Retention

We keep information only for as long as reasonably necessary for the purposes described in this policy, including appointment management, business records, legal compliance, analytics and reporting.

Your Choices

You may contact us to request access, correction or deletion of your personal information, subject to legal and operational requirements. You may also adjust browser settings to block or delete cookies.

Business Address

Serene Suite Ladies Beauty Center, Unit B202, Al Raha Lofts 2, Canal Promenade Side, Al Raha Beach, Abu Dhabi, United Arab Emirates.

Contact

For privacy questions, contact us at contact@serenesuite.ae or call +971 50 244 0402.